Our Returns Policy
If you are for any reason not entirely satisfied with your purchase
we are happy to offer a 7 day full refund and exchange policy.
Our terms are:
To arrange a return, or if the item you received is faulty, or is not what you originally ordered, please email firstname.lastname@example.org within 7 days of receiving the goods quoting the following:
· your original order number
· your name and address
· details of the product you are returning & the reason for return
· whether you require a refund or exchange/replacement.
We will then advise on how to proceed with the return.
All products to be returned must be carefully re-packaged in their original packing,
You must return your purchase within 7 days of notifying us. Refunds and exchanges will not be issued if you do not return your purchase within 7 days of notifying us of your request.
Please note, the return is your responsibility until it reaches us.
For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit. If you are returning goods from outside of the EU you must attach a customs declaration describing the goods as “BRITISH RETURNED GOODS” stating that the products are being returned because they are either unwanted or faulty.
If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).